Shipping & Returns
Orders completed at ca.poliquingroup.com can only be shipped domestically within Canada.
We use Purolator for both shipping methods and therefore enforce their policies for shipping services. For more information about service to specific locations, delivery guarantees, weather delays, and more, please refer to http://www.purolator.com
- Ground: 2-5 business days*
- Standard Overnight: Guaranteed delivery by the end of the following business day*
Business days exclude Saturdays and Sundays and holidays.
Ontario & Quebec
- 0-5lbs $9.99
- 5-10lbs $11.99
- 10+ $14.99
- 0-15lbs $29.99
- 15+lbs $35.99
All other provinces
- 0-5lbs $11.99
- 5-10lbs $14.99
- 10+ $19.99
- 0-15lbs $37.99
- 15+ $59.99
Purolator does not ship to PO Boxes.
*The above transit times do not include processing time. Please allow 1-2 business days for processing on all orders, except for overnight orders placed by 1pm EST which are shipped the same day. Overnight orders placed after 1pm EST may take two business days.
Please note, if product is returned for any reason, a 10 percent re-stocking/return fee will be charged.
In order to receive a refund for returned items, they must be unopened, fully sealed, and returned to us within 14 days of receipt. The package must also include a fully completed return form, which is provided upon request, please email email@example.com.
Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within 30 days. Poliquin Group™ reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
All returns can be shipped to the address below:
3250 Ridgeway Drive, Unit 15
Mississauga, ON, Canada L5L 5Y6
You will not be compensated for the return shipping cost unless you submit a claim and we determine that there was a problem with the product.
If any product is damaged upon return, Poliquin Group™ is not responsible for the damaged product and we will be unable to accept the return. We will be unable to compensate you for the damaged products. You will need to file a claim with the shipping carrier you used to attempt to recover your costs.
Order Errors & Claims
If there is a problem with your shipment, or if you believe there was an error made with the shipping, packing, or invoicing of your order, you must request a claim form and submit to firstname.lastname@example.org.
The form must be filled out completely and returned within 14 days of receipt. We will review your claim and respond within 24-48 hours.